Tailored Technical Support

Chase International has been supporting Crystal products since 1999. Our experience with Crystal Reports, Crystal Xcelsius, Crystal Analysis, Crystal Enterprise and Crystal Reports Server spans versions and editions from 1999 to date. iDashboards and QlikView have been in the Chase International product portfolio since 200?. Our support team are trained in the latest versions and have field experience of using and training the products to enable them to fully support you.

Tailored Technical Support allows you to discuss your requirements with us to tailor a support package which meets your own or your organisation’s particular use of the product(s). As examples, we can offer annual or incident based support, email and/or telephone, VPN/Dial Up, regular system health-checks, report planning and strategy advice, update and product advice, formula creation/correction and more.

A recent health-check resulted in the following comment:
“The visit from Andrew was excellent and gave me extra confidence that we were doing OK with our set up of CE…we needed a reboot on the CE server, which I did a couple of days later and we lost connection. This was an opportunity to test out new support and it worked really well, you were able to guide us to the cause of the problem and its all fixed and working again. Andrew was also able to give us some good inputs on our use of the system and the migration to XI….All in all, I'm happy that I've made the right decision and look forward to working with you all in the future.” Steve Mellor, Runshaw College