Technical Support for Crystal Xcelsius

Chase International supports your use of Crystal Xcelsius from Business Objects through an annual support contract. Email and telephone support is available.

Crystal Xcelsius Installation Process

When installing Xcelsius on a computer, the program will first ask for the product Serial# before installation. If the proper serial number is entered, then the program will proceed with the install. After the installation is complete, Xcelsius will then require the user to activate the software. This is the anti-piracy process in which the program will verify if this serial has already been installed. The user will receive a prompt that gives them 3 options: automatic activation, manual activation, and activate later. The additional prompts will appear if the user selects Manual activation, where they will need to provide a unique Activation Key based the installation ID that is pre-populated.

Here are the steps that we suggest when doing a manual activation:

  • Launch Xcelsius and when it prompts you to activate, please choose 'Manual Activation'.
  • Next, please choose 'I do not have any of the above options available to me'.
  • On the next screen, you should see your Installation ID. Please copy and paste that in the following site to receive your Activation Key:

    http://store.esellerate.net/support/manualactivation/productactivation.asp

    Reinstalling on new hardware

    If you are reinstalling Crystal Xcelsius on new hardware (Laptop / PC), then please email support@chase-international.com to request a second activation. Please include your name, company and original keycode in the email.